The Truth about Customer Expectations

We’ve all heard it — “The customer is always right.” But is that really true? In this episode of Thoughts Off The Stem, host Justin Barone lights up and lays down the real talk about customer service, the ups and downs of working retail, and why sometimes, the customer is flat-out wrong.

From hilarious cannabis shop encounters to hard truths about managing expectations and respect on both sides of the counter, this episode offers a raw, unfiltered look at the world of budtenders, retail staff, and the customers who make the job interesting — for better or worse.

💬 If you’ve ever worked in customer service or shopped at a dispensary, this one’s for you. Spark up and tune in!

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