CEO of Playa Hotels: Travelers Require Personalized Customer Service and Experiences
- Author
- This Week in Business
- Published
- Tue 27 Aug 2024
- Episode Link
- https://knowledge.wharton.upenn.edu/podcast/wharton-business-daily-podcast/ceo-of-playa-hotels-travelers-require-personalized-customer-service-and-experiences/
CEO of Playa Hotels & Resorts, Bruce Wardinski, joins the show to discuss how travelers' preferences towards all-inclusive resorts influence the customer experience, the importance of creating growth opportunities for hotel team members, and whether the surging travel demand will continue.
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