Too Much, Too Soon? Unpacking Retail's Digital Rollback
- Author
- Zero100
- Published
- Mon 07 Apr 2025
- Episode Link
- https://www.zero100.com
When it comes to customer service automation, have we gone too far, too fast? The Zero100 team ponders how to balance human interaction and self-service in retail and elsewhere in supply chain. Featuring: Chief Content Officer Matt Davis and Chief Research Officer Kevin O’Marah.
