Omni-Innovation: How Walmart Is Reimagining Retail

Walmart has long set the bar for omnichannel innovation, with breakthroughs connecting store operations, e-commerce, logistics automation, and sourcing. Ahead of 3xOmni – an event co-hosted by Zero100 and Walmart – Andrea Albright (EVP, Sourcing, Walmart; Operating Partner, Massmart) and Lauren Acoba (VP Research, Zero100) discuss how the retailer’s strategy has evolved with consumer expectations and what comes next. 

• Unpacking the evolution of omnichannel shopping (1:04)
• Inside Walmart's next-gen omni playbook (3:35)
• How AI powers ethical sourcing and strategy at Walmart (4:55)
• Breaking down siloes to deliver on hyper-personalization (7:07)
• The secrets to optimizing supply networks using AI (11:02)
• Overcoming cultural inertia: the power of psychological safety (12:59)
• Omni lessons for everyone (not just retail!) (17:33)
• Why there's no substitute for being with your customers (18:55)