President Trump Delivers on Social Security Promise: Stronger, Faster, and More Secure for All Americans

Summary:
The administration highlights improvements to Social Security’s customer service, technology, efficiency, and accountability, alongside the implementation of no taxes on Social Security for the vast majority of seniors via the One Big Beautiful Bill.

Key highlights:

• No tax on Social Security: The new law fulfills the campaign promise so most seniors will no longer pay taxes on Social Security income.
• Customer service transformation: Seventy percent more calls handled year-over-year; average speed of answer down eighty percent (from thirty minutes to six minutes); ninety percent of national-line calls handled via self-service or callbacks; field office wait times down twenty-three percent; five times more scheduled appointments; all field offices fully staffed with employees back in-office five days a week.
• Technology upgrades: Twenty-four/seven/three sixty-five online account access after eliminating twenty-nine hours per week of scheduled downtime; over two hundred eighty thousand additional users accessed accounts in the first two weeks; new recording/transcription system nearing full implementation to improve accuracy and save millions annually; upgraded phone tech deployed to ninety-two percent of field offices.
• Backlogs and speed: Twenty-six percent reduction in initial disability claim backlog; average processing time reduced by five days; disability hearing wait times reduced by sixty days; more than three point one million payments, totaling over seventeen billion dollars, sent under the Social Security Fairness Act five months ahead of schedule.
• Accountability and savings: Over one billion dollars identified in cost avoidance and efficiencies; progress addressing billions in improper payments; rollout of a new payroll information exchange to transmit data directly from payroll providers, projected to save billions over the next decade.

Quotation:
“While Democrats flail and peddle lies about Social Security, President Trump is demonstrating his unbreakable commitment… and delivering no taxes on Social Security through the One Big Beautiful Bill.” — Liz Huston, Assistant Press Secretary