Ep26. Tacit knowledge & collaborative consulting: tips from my Mum

Summary

In this episode of the Web Usability podcast, Lucy Collins interviews her Mum, Dr. Sarah Burton-Taylor, a pioneer in the field of UX and Founder of Web Usability. They discuss the evolution of user experience, the importance of tacit knowledge in understanding user behaviour, how collaborative consulting is essential for turning research into action and the challenges of balancing work, education, and personal life.

Sarah shares her journey from a corporate career to founding a consultancy focused on user needs, emphasising the significance of collaborative approaches in consulting.

Takeaways

• Web Usability aims to improve accessibility and user experience.
• User-led design was not common in the early days of the web.
• The transition to user experience was driven by client needs.
• Tacit knowledge plays a vital role in understanding user behavior.
• Collaboration is key in consulting to ensure client buy-in.
• The importance of observing user behavior rather than just relying on surveys.
• Balancing personal life and professional commitments is challenging but achievable.
• Education and continuous learning are essential in evolving fields like UX.
• The consulting approach has shifted towards more collaborative methods.
• The legacy of web usability continues to influence modern practices.

Chapters

00:00 Introduction to Web Usability Podcast

00:59 The Journey of Web Usability

10:49 Transitioning to User Experience

12:31 The Importance of Academic Rigour

25:16 Tacit Knowledge and Collaborative Consulting

28:54 Evolving Insights and Delivery Methods

33:06 Balancing Life, Work, and Health