Ep11. A UX family affair

Summary

In this episode of the Web Usability podcast, Lucy Collins interviews her parents, Peter Collins and Sarah Burton-Taylor, the founders of Web Usability. They discuss the evolution of Web Usability since its inception in 2002, the shift from a tech-centric to a user-centric approach, and the impact of technology on user experience. The conversation also explores the future of websites in an AI-driven world, offering advice for website owners, and reflecting on the dynamics of running a family business in the digital age.

Takeaways

• Web Usability was founded in 2002 during a time of limited digital literacy.
• User experience (UX) was not a common term in the early 2000s.
• The shift from tech-focused to user-focused design has been significant.
• Technology has evolved to better support user needs.
• Websites are still often poorly designed, especially for professional services.
• AI is changing how users find information online.
• Understanding user needs remains crucial for website success.
• Family dynamics can enhance business operations.
• The future of websites is uncertain but must adapt to user expectations.
• Cash flow, customer understanding, and good people are essential for business success.

Sound Bites

• "We need to make the web a better place."
• "The technology has moved on."
• "The website as we know it is actually dead."
• "You need to know who your users are."
• "Cash, customers, people."
• "It's interesting to reflect."

Chapters

00:00 Introduction to Web Usability Podcast

01:08 The Birth of Web Usability

04:56 Shifting Focus: From Tech to User Experience

09:07 Evolution of Technology and User Expectations

12:48 The Future of Websites in an AI World

23:16 Advice for Website Owners

29:48 Family Dynamics in Business

32:11 Final Thoughts and Wisdom