071: Lessons on Customer Service from AirBnB

What did we learn about customer service from a shack in the Philippines, a old building in Romania, a small farm in Spain, and an old converted winery in Italy?

#1: It is more about the expectations than reality.

#2: Overpromise and Overdeliver.

#3: Find out what your competitors are doing, and do more.

You will want to listen until the end for some great actionable tips!

All the best!