Empathy Without Excuses

In this episode, I share a personal story from my work with a professional baseball pitcher who was stuck at a plateau. In an attempt to show empathy, I made the mistake of lowering the standard he had set for himself. That moment taught me an unforgettable lesson: As leaders and coaches, we must resist the urge to comfort with justifications and reasons. Instead, we need to coach people toward the version of themselves they aspire to be.

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