Hacks to Build Patient Rapport In An Instant

Short Coat Listener Josh wrote in to share some hacks he uses to get grumpy patients on his side the moment he walks into the exam room.
Co-hosts Jessica, Aline, Hannah, and Riley share their own techniques on managing those first few seconds of the patient visit.
Plus, many tangents along those lines, such as when not to use 'quips' and humor with patients and bosses.