The Five-Point Walk-Around

In this episode, Jason, Scott, and Jen explore the The Five-Point Walk-Around —an essential part of the Sales Core Process at Norton Way. They break down what it involves, why it matters, and how it helps build trust and transparency with customers.

From creating a more engaging experience to highlighting key vehicle features, the team shares how this simple yet powerful process adds real value to the customer journey and strengthens the overall sales approach.

Tune in to learn how mastering the basics can lead to better connections, greater confidence, and a more professional customer experience.The Five-Point Walk-Around

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