First Impressions

Episode Title: First Impressions

In this episode, Jason, Scott, and Jen dive into the power of first impressions and why they matter so much in business. Focusing on one of the most common touchpoints—answering the telephone—they discuss best practices, tone, and techniques to ensure every customer interaction starts off on the right foot.

They share practical tips, real-world examples, and explore how small details in a phone conversation can make a big difference to the customer experience and overall perception of the business.

Tune in to discover how mastering the basics can create lasting, positive impressions and build stronger customer relationships from the very first “hello.

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