The Shifting Gears Podcast

In this episode, Jason, Scott, and Jen explore the The Five-Point Walk-Around —an essential part of the Sales Core Process at Norton Way. They break down what it involves, why it matters, and how it …

Episode Title: Driven by People, Powered by Culture

In this uplifting episode, Jason sits down with Norton Way colleagues Paul and Gemma to celebrate a major milestone—being officially recognised as a…

Episode Title: Ladies and Gentlemen Dealing with Ladies and Gentlemen – Pt. 2

In this inspiring episode, Jason is joined by Norton Way colleagues Dominique and Laurell as they share the personal journ…

Episode Title: First Impressions

In this episode, Jason, Scott, and Jen dive into the power of first impressions and why they matter so much in business. Focusing on one of the most common touchpoints…

Episode Title: Artificial Intelligence

In this episode, host Jason Cranswick is joined by Ben Athow, Head of Marketing and Digital Transformation at Norton Way Group, and Tanesha Austen, Founder of Ar…

Episode Title: Partnership with Autoglym and Bumper

In this episode, host Jason welcomes special guests Jack Allman from Bumper and Anna Houldsworth from Autoglym to explore the value of strategic par…

Episode Title: Best Practice with Vehicle Health Checks & Vehicle Vision

In this episode, Jason, Scott, and Jen dive into the best practices for Vehicle Health Checks and Vehicle Vision, highlighting …

In this episode, Jason, Jen, and special guest Morgan Phillips, Business Development Manager at Car Care Plan, dive into what Car Care Plan is and how it provides valuable support to customers. They …

In this episode, Jason, Scott, and Jen dive into the importance of the Sale Core Process and how it serves as a foundation for success at Norton Way. They discuss how having a clear and structured pr…

In this episode, host Jason Cranswick sits down with Ben Athow, Head of Marketing and Digital Transformation at Norton Way Group, to dive into the company’s marketing strategy. They discuss the key o…

In this episode, host Jason Cranswick sits down with David Wright to explore the value corporate brings to Norton Way as a business. They discuss the vital role corporate plays in driving strategy, e…

In this episode, Jason, Scott, and Jen discuss the importance of understanding the Service Core Process and how it plays a key role in delivering a seamless customer experience at Norton Way. They br…

In this episode, host Jason Cranswick sits down with David Wright, Head of Fleet Operations for Norton Way Group, to demystify the role of corporate within the business. They dive into what corporate…

In this episode, Jason, Scott, and Jen explore the importance of having a strong Service Core Process and how it plays a vital role in delivering exceptional customer experiences at Norton Way. They …

In this episode, Jason, Scott, and Jen break down the importance of having a robust Sale Core Process and its role in driving success at Norton Way. They discuss how this structured approach ensures …

In this insightful episode, Jason, Scott, and Jen dive into the powerful presentation "Shifting Gears" that Jason recently shared across the company. They reflect on how this initiative provided empl…

In this episode, Jason and Scott unpack the essence of delivering five-star customer service and explore the transformative concept of "Ladies and gentlemen dealing with ladies and gentlemen." They d…

In this episode, Jason, Scott, and Jen take centre stage to share the personal journeys that led them to Norton Way. From career pivots to industry challenges, their stories shed light on the paths t…

In this debut episode, hosted by Jason along with guests Scott and Jen dive into the story behind launching this podcast and its role in reshaping communication within the Norton Way business. Jason …