The good, the bad, and the ugly sides of customer service - Episode 320 - The Scribble with Jeremy Bradley

The good, the bad, and the ugly sides of customer service. Jeremy Bradley relives his days working in retail as a college student. JB shares some funny stories about his workplace laziness. Later, the flip side of customer service in a world where cameraphones and aggressive customers confront employees. Is a service job all that desirable nowadays? JB shares his thoughts about what is now called the "customer experience."