Jeffrey Umberger on Leadership, Community, and Excellence in the Wedding Industry

Bubba Startz introduces Jeffrey Umberger, diving into his career beginnings and experiences with the Complete franchise. They discuss the challenges faced in the wedding industry and Jeffrey's customer service philosophy, which emphasizes building trust and strong community relationships. The conversation highlights the importance of enhancing training and maintaining service consistency at Complete, showcasing Jeffrey's commitment to fostering reliable customer interactions. The episode underscores the significance of cultivating community ties and customer trust within the wedding service sector.

(0:00) Introduction of Jeffrey Umberger
(0:21) Jeffrey's career beginnings and Complete franchise experience
(3:24) Challenges and customer service philosophy in weddings
(7:25) Enhancing training and service consistency at Complete
(10:40) Building community relationships and customer trust