Becoming a customer success-focused startup with David Roldan, Google Cloud

This week David Roldan, Head of Venture Capital & Startup Business Development - Europe, Google Cloud, is chatting to Alex Theuma on the SaaS Revolution Show, live from Slush 2019.

Their conversation focused on David’s passion: Customer Success. David offered practical tips to help early-stage startups set themselves up as a customer-success-focused organisation - even before making a single CS hire. They also discussed the areas of a business that are impacted by customer success, and how the discipline differs in Europe compared with the USA.