[Feature Friday] Dr. Kelly Henry on The Power of Customer Service: The ROI Online Podcast Ep. 82

Did you know most businesses that claim to have great customer service, really don’t? In this Feature Friday episode of the ROI Online Podcast, entrepreneur and customer service expert Dr. Kelly Henry shares his philosophy behind why excellent customer service is the new marketing, 5 components to start building a great customer service system, and why this is vital for your business’s success.

Acquiring new clients can cost more or be less effective than keeping and taking care of the ones you already have. Most businesses think they have a customer service culture in place, but ask their clients and the answer is the exact opposite. How do you stack up?

Dr. Kelly Henry is an entrepreneur. He used to own a Chiropractic Practice where he learned that treating people the right way paid off for his business. He’s now a consultant and coach whose goal is to help business owners–like you–understand all the benefits they can get out of elevating your customer service culture.

Among other things, Dr. Kelly and Steve discussed:

• Why most customer service sucks and how Dr. Kelly defines good customer service
• How to treat your customers right (hint: it’s not as hard as it sounds)
• What  The 5% Bump Program is and why it works so well
• Why keeping current customers is oftentimes more important than acquiring new ones—and how to get better at this using the 5 key components to building great customer service
• The power behind showing your clients you actually care
• How treating your employees the right way—and training them regularly—can make a difference for your business, your customers, and your bottom line

You can learn more about Dr. Kelly here:

https://drkellyhenry.com/

Follow Dr. Kelly on LinkedIn

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Send Dr. Kelly an Email 

Read the books mentioned in this podcast:

The Golden Toilet by Steve Brown

Proof: Define and Deliver Exceptional Customer Service by Dr. Kelly Henry

Enroll in the QuickStart Academy today to learn how to develop and implement a proven growth strategy that grows your ROI, your business, and your confidence. Learn more HERE.

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