248. The Real Build Team: Our Commitment Doesn’t End at Closing - With Kathy Ward

In this episode of The Real Build, I sat down with Kathy Ward, who is our warranty administrator at R.K. Reiman Construction. Kathy and I discussed the commitment we have to our clients after closing on their house and how she consistently goes above and beyond to resolve any issues. We discussed delivering a Ritz-Carlton experience and consistently helping the client even after the warranty has expired.