112. Stay Top Of Mind With Every Customer

Author: Bill Reiman | @ImBillReiman
Published: Wed 15 Sep 2021
Episode Link: https://podcasters.spotify.com/pod/show/billreiman/episodes/112--Stay-Top-Of-Mind-With-Every-Customer-e17chda

In this episode of The Real Build, I talked about why the relationship with customers does not stop before, during, or after a real estate transaction and build. How this came to mind was a recent real estate transaction I closed on and one I just sold.

Here are my talking points:

Start the relationship with the purchase.

Land to build - Tell them why to use you.

Existing home - trust Construction experience to look for quality.

Able to set them up with everyone they need - Seawall, dock, survey, demo, Subcontractors.

During the build - trust is there from the land purchase process - connections were made.

-Constant communication - tell them what is going on throughout.

-Be direct - If something is wrong, tell them.

-If you don’t know something, find out more and get back to them.

-If something isn’t right for them, fix it.

Purchasing a property - set them up with all the right people to make their transaction even smoother.

-Title company or closing attorney.