Welcome to the QoG podcast – a podcast brought to you by the Quality of Government Institute at the University of Gothenburg. In this series, we have conversations with well-known experts to try to make sense of politics and governments around the world.
Hosting this show is Professor Victor Lapuente, and in this episode, he is joined by Akshay Mangla Associate Professor in International Business at the University of Oxford, UK. They are discussing Mangala’s first book, Making Bureaucracy Work: Norms, Education and Public Service Delivery in Rural India (Cambridge University Press), where he investigates why and how state agencies implement universal primary education programs (more or less) effectively in India. The book advances a theoretical framework centered on informal bureaucratic norms, the unwritten rules of the game that guide the behavior of state officials and their relations with citizens and non-state agencies.
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