Trust, Verify, Automate: AI’s Role in Modern Managed Services

In this episode of The Q&AI Podcast, Bob Friday sits down with Jon Lloyd, Field CTO at CBTS, to explore how Managed Service Providers (MSPs) are evolving in the age of AI. From the shift to dynamic, post-COVID enterprise networks to the rise of agentic AI, Jon shares how CBTS is helping customers navigate complexity, trust AI-driven insights, and build toward autonomous operations. Tune in as they discuss the role of AIOps, the future of agentic AI services, and why AI should be seen as an enabler—not a competitor—for MSPs and enterprises alike. 

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Key points covered:  

The evolving role of MSPs: How post-COVID enterprise networks demand continuous optimization and real-time responsiveness

AI as an enabler, not a replacement: Using AIOps and LLMs to enhance service delivery, reduce ticket volume, and improve SLAs

Building trust in AI: Why transparency, verification, and human oversight remain critical in enterprise AI adoption

Agentic AI as a service: How CBTS is helping enterprises move from generative AI to autonomous agents—securely and privately

The future of cloud AIOps: Predictions on consolidation, standardization, and the next phase of intelligent automation

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Where to find Jon Lloyd 

LinkedIn – https://www.linkedin.com/in/jonathan-lloyd-a3828331/  

Where to find Bob Friday 

LinkedIn – https://www.linkedin.com/in/bobfriday/ 

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Keywords

Managed Service Providers (MSPs), AI in enterprise, AIOps, Agentic AI, Autonomous networking, Touchless data center, Enterprise IT automation, AI-powered MSPs, Network optimization, Post-COVID enterprise networks, Private AI platforms, AI trust and transparency, SLA improvement with AI, Cloud AIOps strategy, AI in digital transformation 

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We hope you enjoyed this episode!