Episode 6: POS or problem?

This podcast episode focuses on the critical evaluation of point of sale (POS) systems within hospitality venues, emphasising the necessity of determining whether these systems are genuinely beneficial or inadvertently detrimental to business operations. I elucidate the evolution of POS systems, which have transformed from mere cash registers into multifaceted integrated platforms encompassing inventory management, customer loyalty, rostering, and marketing functionalities

Takeaways:

• The point of sale (POS) system in your venue must be optimised to ensure it is effectively contributing to your business operations and not hindering them.
• Conducting a thorough audit of your POS system can unveil underutilised features that may enhance service efficiency and sales performance significantly.
• It is imperative to solicit feedback from both front-of-house and back-of-house staff regarding the functionality and usability of the POS system.
• Regularly reviewing the reports generated by your POS system is essential to making informed business decisions that can positively impact your overall performance.
• Simplifying the use of your POS system and focusing on essential features can yield better results than continuously seeking new technologies.
• Training your staff on the effective use of the POS system can prevent operational inefficiencies and improve customer service during peak times.

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