Episode 4: The AI front door

This discussion centres on the burgeoning trend of AI-powered phone answering systems, a technological advancement that is permeating the hospitality industry with remarkable rapidity.

Takeaways:

• The emergence of AI-powered phone answering systems is significantly transforming the hospitality industry.
• Utilising AI tools allows venues to manage customer inquiries without staff interruption during busy service hours.
• Adopting an online-first booking strategy can enhance guest experience and streamline operations efficiently.
• Automating responses to repetitive guest inquiries can improve service quality while reducing staff stress levels.
• AI systems can operate 24/7, capturing late-night and early-morning booking requests without requiring human presence.
• It is essential to evaluate the suitability of any technology for your specific venue to maximise its benefits.

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Links referenced in this episode:

• nowbookit.com
• sevenrooms.com
• opentable.com