Episode 36: Stories from Our Stores

“Stories from Our Store”

Key Takeaways:

• Storytelling and emotional connection are the foundations of luxury retail success.
• AI and digital tools enhance efficiency but cannot replace human intuition and trust.
• Personalised service, body language reading, and emotional intelligence drive client loyalty.
• Ferragamo’s bold reinvention is capturing a new generation of fashion lovers across the GCC and beyond.
• Retail leaders must combine passion, creativity, and empathy to succeed in the evolving luxury landscape.

Topics Covered:

       1. The Role of a Store Manager in Luxury Fashion

• Leading with passion, inspiring teams, and balancing targets with client focus.

       2. Unforgettable Customer Stories

• Moments of emotional connection, trust-building, and unforgettable shopping memories.

       3. How Digital & AI are Changing Fashion Retail

• Where technology supports luxury, and whhere it can never replace human advisors.

       4. Trends Defining the Future of Fashion Stores

• Individuality, sustainability, hybrid retail expriences, and experiential shopping.

       5. Advice for Aspiring Fashion Retail Leaders

• Career insights, leadership skills, and tips for building a future in fashion retail.

Host:
Lynn Al-Khatib, VP of Communications at Chalhoub Group

Guest:
Omar Javed, Senior Store Manager at Ferragamo

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Connect With Us:
Email: [email protected]
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LinkedIn: Chalhoub Group