John Gleeson (Founder & Managing Partner at Success Venture Partners) on the Strategic Role of Customer Success
- Author
- John Gleeson, Sunny Manivannan
- Published
- Tue 24 Oct 2023
- Episode Link
- https://thepeerboundpodcast.simplecast.com/episodes/john-gleeson-dl8bbJU3
Join us for an insightful discussion with John Gleeson, Founder & Managing Partner at Success Venture Partners and a pioneer in the world of Customer Success. Discover the strategic significance of Customer Success in early stage startups and how it serves as a vital bridge between customers and growth-focused teams as a company scales.
John and Sunny’s conversation covers:
- (01:05) John's journey into the software landscape
- (03:43) Delving into the world of Customer Success
- (07:57) Leveraging Customer Success as a proactive approach
- (14:21) Tailoring the Customer Success motion to different business models
- (18:41) Advice for navigating Customer Success at different growth stages
- (22:43) Identifying essential qualities in an effective Customer Success team member
- (24:22) Transitioning into venture investment and successful pivots into the VC world
- (28:35) Predicting the future landscape of Customer Success
Stay tuned through the end of the show (30:25) to learn:
- What John’s beverage of choice is (hint: it’s neither Coke nor Pepsi).
- Who John thinks we should interview next.
- More details about the upcoming NYC Customer Success Meetup.
Learn more:
Customer Success Meetup (LinkedIn)
NYC Customer Success Meetup, November 9th (Eventbrite)
Success Venture Partners (Website, LinkedIn)
Featuring:
John Gleeson (LinkedIn)
Sunny Manivannan (LinkedIn, Twitter)
Follow us:
Tune in:
