010: Josh Pigford - how to retain customers to build a profitable business

In episode 010, I interview Josh Pigford, the founder of baremetrics - a software business that helps other subscription businesses to analyse their growth and churn data. He has grown his business from nothing in 2013 to over $80,000 revenue per month. Josh also writes one of my favourite blogs in which he is super-transparent about his experiences as an entrepreneur, including how he 'escaped the startup rat race', by no longer supporting growth through funding but instead doing it by becoming profitable. In our discussion, we discuss how to define your own success, the common misconceptions around subscription business model, the easiest way to increase revenue growth, and how to build a network of other entrepreneurs who can help you to succeed.