Episode 5 - The Chicken and the Egg - What’s First, Operational Excellence or Customer Experience?
- Author
- Marianne Rutz
- Published
- Fri 28 Feb 2020
- Episode Link
- https://operationalexcellenceshow.libsyn.com/operational-excellence-versus-customer-experience
I recently looked into the importance of the customer journey, measuring customer experience or customer effort. Interestingly - very few articles acknowledged that operational excellence plays a big part in this! Find out why.
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