The Operational Excellence Show

In this special episode of The Leaders' Lounge, Marianne Rutz sits down with none other than Kevin Wilkinson - Founder of Ethical Maintenance and her husband! Together, they share an in-depth convers…

In this very special episode of the Leaders’ Lounge, I’m taking you on a personal journey—a story of resilience, transformation, and leadership. I often get asked, “How did you move from the corporat…

In this episode, I’m joined by digital marketing guru and LinkedIn strategist Mike Roberts, the mastermind behind Making Digital Real. Mike’s also the talented producer and editor of OUR podcast! 🎙️

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In this final instalment of the CEO Playbook series, I explore the final set of powerful lessons that shaped my journey as CEO of Ethical Maintenance. In this episode, I discuss the importance of emb…

Perseverance, Pivots, and Personal Growth - The CEO Playbook (Part 2)

In this second part of the CEO Playbook series, I dive deeper into the realities of leadership. From understanding that pivoting …

In this episode of the Leaders Lounge, I dive into the first part of my CEO playbook - a series of practical tips and insights that I’ve gathered from my first year leading Ethical Maintenance.

As so…

As I record this episode on 22 May 2023 - Dave D’Arcy who is well known in the employee engagement & leadership world is launching his own business.

We discuss the aspects of leadership beyond Net P…

Monday, 24th April marked the 5th anniversary of Rutz Consulting limited! Yeah - We made it to 5 years in business! We registered our limited company 5 years ago! 

In this episode we look at some of …

Today's podcast is of a rather personal nature! This is for two reasons: 

1. You might be a new listener to the operational excellence show and wondering who I am, where I came from and what we do at …

In today's bonus episode of the foundation series "Customer Service Delivery Made Easy" I’m talking you through how you can become a better leader in 9 simple steps!

Resources:

We have created an ama…

Today it’s all about cash! Show me the money in your customer service delivery!

Resources:

We have created an amazing downloadable workbook for you - covering the content of this foundational serie…

Today's teaching is well and truly focused around your customers! 

And remember - we are customers of each other! We are not designed to operate in silos! 

Resources:

We have created an amazing dow…

Today we are discussing the importance of recording why you and your team are doing what your doing! 

Most of our clients struggle to produce an operational manual or ensure they have systems in plac…

Today is the first instalment of our foundational series "Customer Service Delivery Made Easy"

Over the next four episodes I will be looking at some of the basics & will be sharing insights, tips & t…

Becoming and remaining an Employer of choice - that’s a tough order nowadays! 

I’m discussing this topic with Wendy Sellers, the HR Lady, who boldly claims… Your People are My Business! 

Topics suc…

My Guest today is Marybeth Gregg, the Founder and President of The International Centre for Women’s Leadership and Author of Bestseller “How to soar with a broken Wing”. International consultant, coa…

When was the last time you experienced excellent customer service?

In this episode I discuss how customer experience is evolving, changing, the possible reasons behind this & whether or not it is for…

We all have difficult times in service delivery! And guess what, delivering a service is inconvenient!

But what when your vision is clouded, when you feel lost, a fraud, hurt, joyless or simply just …

Happy 2023 listeners!

After the festive holidays & as everyone around the world starts to think of their new years resolutions it got me thinking about & the daily 15 minute fix to success. 

Today I …