Blending consumer expectation with digital: The new secret recipe at KFC
- Author
- Katrina Law
- Published
- Tue 27 Oct 2020
- Episode Link
- https://shows.acast.com/the-next-round/episodes/s2e2kfc
In this episode, Robin gets to chat with someone from her home town! Robin and Ira Dubinsky, Director of Innovation and Customer Experience at KFC, have a fun and very warm chat about food from home, where his inspiration comes from, the importance of a true founders story, what modern customer experience should be and how to start a movement to get poutine on the menu at KFCs in the UK.
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