Beyond the Office: Rethinking Work & Leadership

Hybrid working is here to stay but what does it really look like in the for-purpose sector, where some roles must be on-site and others can work anywhere?

In this episode of The NFP CEO podcast, we explore how not-for-profit leaders can design, manage and lead hybrid workplaces that balance flexibility, fairness and mission.

We unpack insights from a BBC news article showing that hybrid and remote teams value different leadership styles:

• In-person teams often prefer extroverted, charismatic leaders.
• Remote teams prefer leaders who are dependable, helpful and focused on planning, enabling and connecting people.

These findings lead to an in-depth discussion on how NFP CEOs can adapt their leadership approach to a hybrid workforce.

What you’ll learn in this episode

• What hybrid work really means in a not-for-profit organisation and why it looks different when you have client-facing roles.
• Why a blanket “3 days in the office” policy doesn’t work.
• How to segment your workforce and define flexibility by role, not an office address.
• Ways to create equity between frontline staff and remote/office-based staff.
• The impact of hybrid workplaces on leadership styles – and why situational leadership is essential.
• How to support staff wellbeing in client-facing roles, including those at risk of vicarious trauma.
• Practical communication strategies for building trust, managing outcomes, and reducing friction in hybrid teams.
• The role of technology and tools in enabling hybrid work without overburdening NFP teams.

Key takeaways for NFP leaders

• Hybrid work is not about counting days in the office,  it’s about being deliberate.
• Align your hybrid approach with your mission, client outcomes and workforce wellbeing.
• Set clear expectations and focus on outcomes rather than presence.
• Understand that hybrid leadership requires flexibility, self-awareness, and strong communication.

If you’re a not-for-profit CEO, senior manager, or aspiring leader, this episode gives you a clear roadmap to build a sustainable hybrid workplace that supports your people and strengthens your organisation.

Connect with us:

LinkedIn: The NFP CEO: Overview | LinkedIn

Website: thenfpceo.com.au

Michelle Cutler: Michelle Cutler | LinkedIn

Danielle Ballantine: Danielle Ballantine | LinkedIn