MSPs in 2025: Reinventing the Modern IT Business with Nigel Moore

Welcome to the first episode of the MSP Security Playbook, brought to you by Heimdal Security — the unified, AI-powered cybersecurity solutions provider. 

This show is designed to help managed service providers (MSPs) cut through the noise, streamline operations, and grow more profitable security businesses.

In this episode, host Jacob Hazelbaker sits down with none other than Nigel Moore, founder of The Tech Tribe, to discuss the evolving role of MSPs in a rapidly transforming digital world. With over 20 years of experience, Nigel shares hard-won insights into the challenges and opportunities MSPs face today—from shifting beyond break-fix to strategic advisory, to leveraging AI, to developing the soft skills that matter most.

If you enjoyed this episode, make sure to follow MSP Security Playbook on your favorite podcast app, leave us a review, and share it with a fellow MSP who needs to hear this. 

Got a question for the MSP Hot Seat or a topic you want covered? Drop us a line — we’d love to hear from you.

Chapter Markers:

(02:17) Threat Briefing: Why routers are becoming security liabilities

(06:32) Meet Nigel Moore

(07:07) Then & Now: How the MSP industry has changed (and hasn’t)

(13:39) MSP Identity Crisis: How to evolve your mindset as a founder

(17:28) The AI Opportunity: Consulting, continuity, and becoming a business enabler

(25:08) Future-Proofing Your MSP: Building a leadership mindset and success roadmap

(27:22) Play-by-Play: Jacob reflects on his conversation with Nigel Moore

(28:32) MSP Hot Seat: Transitioning from IT support to consulting

Useful Links:

Connect with Nigel Moore on LinkedIn

Visit The Tech Tribe Website

Explore Heimdal’s platform at heimdalsecurity.com

Follow Jacob for more cybersecurity insights on LinkedIn

For more from Adam connect via LinkedIn