From Breach to Breakthrough: How a Ransomware Attack Transformed Fusion Cyber Group with Dan Di Pisa

Welcome to another episode of the MSP Security Playbook, brought to you by Heimdal Security — the unified, AI-powered cybersecurity platform that helps modern MSPs win.

This week, host Jacob Hazelbaker is joined by Dan Di Pisa, President & CEO of Fusion Cyber Group, for a powerful and eye-opening conversation about the realities of cybersecurity in the MSP space.

Dan shares the moment that changed everything — a client ransomware breach that not only jeopardised business operations but also led him to absorb the ransom cost himself. What followed was a complete transformation of his business model, evolving from a traditional MSP into one of Canada’s most cyber-forward MSSPs.

From dealing with threat actors on the dark web, to identifying the biggest red flags MSPs miss, to building a truly layered security strategy — this episode is a masterclass in what it means to take ownership, learn hard lessons, and come back stronger.

Whether you're just starting to explore cybersecurity services or you're in the trenches every day, Dan's story will challenge you to rethink your own approach — and inspire you to lead with resilience.

Also on this episode, Adam Pilton breaks down a pair of high-priority SharePoint exploits that allow attackers to execute code with zero user interaction. Learn what’s at risk, how threat actors are already abusing these flaws, and the urgent steps MSPs must take to secure client environments — including patching, rebooting, and rotating machine keys.

If you found value in this episode, don’t forget to follow MSP Security Playbook on your favorite podcast platform, leave a review, and share it with a fellow MSP.

Got a hot seat question or a topic you want covered? We’d love to hear from you.

Chapter Markers:

(02:04) Threat Briefing: Critical SharePoint vulnerabilities

(03:52) Meet Dan Di Pisa: From IT service manager to MSP founder

(06:15) The 2015 Ransomware Breach That Changed Everything

(10:27) Paying the Ransom: Taking responsibility and earning client trust

(16:59) Hiring & Tools: Finding the right people and the right platforms

(20:31) Speaking in ROI: How to communicate value to your clients

(24:19) MSP Hot Seat: The most overlooked red flag in client environments

(25:57) Play-by-Play: Jacob reflects on Dan’s insights and story

Useful Links:

Connect with Dan Di Pisa on LinkedIn 

Visit the Fusion Cyber Group Website

Explore Heimdal’s platform at heimdalsecurity.com

Follow Jacob for more cybersecurity insights on LinkedIn

For more from Adam connect via LinkedIn