The shift in Customer Success approach to drive customer outcomes
- Author
- Mark Stagi, Shrenik Mhatre
- Published
- Fri 02 Sep 2022
- Episode Link
- https://modern-saas.simplecast.com/episodes/the-shift-in-cs-approach-to-drive-customer-outcomes-njK9Jktf
In this episode, Shrenik Mhatre (Senior Manager, Customer Success Architects, VMware) and Mark Stagi (VP of Customer Success, Avoma) discuss the shift in the customer success approach to drive customer outcomes.
➡️ Key Points covered
00:00 - Intro
00:48 - The change in Customer Success focus in the last couple of years
01:05 - The shift from reactive and feature focused CS to customer's outcomes
02:28 - The struggle in making the shift
➡️ The Modern SaaS Podcast
Take a look at our other podcast episodes - https://www.avoma.com/podcast
➡️ Related resource
https://www.avoma.com/blog/should-you-charge-a-fee-for-customer-success
