Should Customer Success Ops be under Customer Success or RevOps?

In this episode, Naquiyah Cash (Gainsight Admin and CS Ops Consultant, Zywave) and Mark Stagi (VP of Customer Success, Avoma) discuss who is best positioned to own CS Ops.

➡️ Key Points⁣ covered

00:52 - It's not just about implementation, but about the process, enablement and strategy
02:16 - Should CS Ops sit within CS or RevOps or overall Ops?
05:10 - The key takeaway from Gainsight Pulse

➡️ The Modern SaaS Podcast
Take a look at our other podcast episodes - https://www.avoma.com/podcast

➡️ Related resource
https://www.avoma.com/blog/should-you-charge-a-fee-for-customer-success