How to Respond When an Angry Customer is Screaming at You
- Author
- Tony Reed
- Published
- Tue 14 Jun 2022
- Episode Link
- None
In this episode, @Tony Reed discusses how to respond when an angry customer is screaming at you.
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🔷 If you want to learn more about how to respond when an angry customer is screaming at you, then reach out to me at https://tonyreed.co/contact/
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The best way to calm the customer down is not to let the customer scare you because sometimes customers yell and scream to get their way. The key is not to let their emotional status startle you. How to respond when an angry customer is screaming at you.
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Speak the customer's language, and I'm not talking about physical language. I'm talking about the language of entitlement. This is the best way to make customers happy, even if they are screaming at you. This will immediately calm the angry customer down. How to respond when an angry customer is screaming at you.
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Always let the angry customer say what's on their mind, which will also defuse the situation. The key is not letting what they say bother you, even if they are talking garbage about you. They are in a very combative mood, and one wrong word will cause an eruption. How to respond when an angry customer is screaming at you.
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How to respond when an angry customer is screaming at you. When most customers are mad, they will begin to speak the language of entitlement. "I spend x y z per month." "I have a subscription." "I'm an x y z member." These are all entitlement statements angry customers often use to get what they want.
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