Episode 19: Systems for Running a Successful Membership: #7 Customer Service & Success

This is the seventh episode in a series on how to create systems and automations that will help your membership site more efficiently and effectively. We've broken everything it takes to run your site into 8 categories and episode 19 will teach you how to create effective systems for customer service & success.

System 1: Lead generation
System 2: lead nurturing

System 3: onboarding
System 4: engagement tracking

System 5: content creation

System 6: community management

System 7: Customer service & Success

System 8: General Management: KPI tracking, tech stack, finances, and management of staff

Creating a culture of honest feedback will help you curate the best member experience possible on your site. Listen as we break down how to create that culture and systematize and automate the majority of your customer service & success. Happy listening!

Resources:

The Membership Guys article: 5 Things to consider when adding gamification to your membership site.