Medical Alley Webinar Replay: "The 1-Click Patient Experience: How Experience Design is Improving  Outcomes Confirmation"

Long ago, banks realized that adding a second teller reduced wait times by a whopping 95%, and this dramatically improved customer satisfaction and retention. There is a long explanation to why that is but, most importantly, it shows that improving the user experience can have unexpectedly large impacts. Amazon has become famous for their 1-click technology that has made ordering just about anything almost frictionless. Bold healthcare innovators are bringing these experiences to healthcare and, as a result, are creating competitive edges for their companies, leading to more satisfied patients and customers. In this Medical Alley Podcast episode, listen as Medical Alley leaders discuss how organizations are making these changes and what remains to be done.

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