The Media Landscape

Imagine if employees in your organisation found out they were losing their jobs through an automated email telling them to hand back their laptops.

That bleak scenario just happened to one large bank…

Your organisation is getting media coverage it doesn’t like, or feels is unfair.

Bad coverage can be bad for the brand.

How do you react?

Would you blacklist the media outlet, refuse to let its journ…

There's a lot of advice about the things to avoid saying. 

But not so much about the language that can make interviews more impactful, signal to the audience that they need to pay attention, and help…

Talking in generalities is a mistake many media spokespeople make.

And it is an error that saw one high-profile journalist become increasingly frustrated with his interviewee this week.

“Why don’t yo…

Christian Horner described his sacking as the principal of Red Bull Racing as “a shock”.

But was it that much of a surprise for anyone else?

Or was it inevitable he would go after a turbulent time in…

So, your organisation has just been slapped with a £21m fine by a regulator.

How would you respond?

Would you apologise?

Or would you attempt to draw a line under the issues and show they are in the pas…

Yes, you read that right. 

Not only is the strawberries and cream sandwich real, but it has also gone viral.

And it has generated some much-needed positive coverage and PR for a brand that has been in …

It’s been a little over a week since we gave you our analysis of a high-profile media interview disaster.

And yet there has already been another one with almost identical failings.

The interview even f…

Fancy handling the crisis comms around escaped bears? 

 Or maybe being the spokesperson who has to answer journalist questions about the escapees? 

 It sounds like a dramatic and intense crisis scenari…

It’s an interview that has been labelled as a ‘humiliation’.

It has also been described as ‘toe-curling’, ‘embarrassing’ and a ‘meltdown’.

And at one point, the exasperated journalist asked if there wa…

How would you or your organisation’s spokesperson feel about being asked to appear on BBC Breakfast?

The programme attracts millions of viewers and presents a brilliant opportunity to catapult your or…

“Sorry, my phone was on silent.”

We’ve all been there and used this excuse at times.

But how many have used it during a high-profile crisis comms incident?

Media First are media and communications train…

Repeated threats to end the interview early.

Telling the journalists what they should and should not ask about.

And accusing the presenter of not being a journalist.

These are just some of the many rema…

Using too many filler words is a topic that often comes up during our media training and presentation skills training courses.

Delegates watch recordings of their initial performances and are often su…

You know that crisis management training is the foundation of your organisation's ability to respond quickly and effectively when the worst happens.

Whether it is a workplace accident, product failure…

“Rats the size of feet”, “rats the size of dachshunds” and “rats the size of cats”.

Birmingham’s ongoing bin dispute has given the city an image problem, with the narrative dominated by rodents and th…

Customers unable to use contactless payments to buy goods or collect items bought with and click and collect services.

This is not just any cyber crisis, it is an M&S Easter cyber crisis.

Click here to…

Whether speaking to the media, using social media, creating a presentation or working on internal communication, you need compelling messages that cut through the noise and engage your target audienc…

Do you fancy learning some media training advice from a former White House press secretary?

Jen Psaki was Joe Biden’s spokesperson for 16 months

Now a host at MSNBC, Ms Psaki has just shared what she b…

Who fancies a more positive story to look at this week?

After giving you our thoughts on the Heathrow shutdown and everything that has gone wrong at Tesla, we didn’t want to offer another crisis media…