#6 Steve McDonald – Service Over Sales, Surviving the Floods, Building Culture and Leading with Care

In Episode 6 of The Matt O’Hanlon Podcast, we sit down with Steve McDonald, a leader in Townsville’s property scene for more than 20 years. From starting in property management in 2001 to building his own specialist agency across Townsville and the Sunshine Coast, Steve has faced the highs and lows of real estate from natural disasters like the 2019 floods, to market downturns, to the challenges of running a business through COVID.

Steve shares how resilience, culture, and community shaped his approach to leadership and property management. We explore his “Four Cs” philosophy (Care, Communication, Consistency, Confidence), the importance of service over sales, and how to build a strong team culture that lasts.

If you’re interested in leadership, real estate, or simply stories of resilience, this episode is packed with lessons you won’t want to miss.