eBay's AI Customer Journey: Minimizing Friction for Enhanced Experiences
- Author
- The Mark Cuban Podcast
- Published
- Wed 03 Jan 2024
- Episode Link
- https://podcasters.spotify.com/pod/show/the-mark-cuban-podcast/episodes/eBays-AI-Customer-Journey-Minimizing-Friction-for-Enhanced-Experiences-e2dvkvf
In this episode, I discuss eBay's AI initiatives focused on reducing customer friction, analyzing their effects on augmenting customer experiences and the resultant changes in user engagement.
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