AI Transformation in Customer Service: Job Cuts and AI-Powered Interactions
- Author
- The Mark Cuban Podcast
- Published
- Fri 29 Dec 2023
- Episode Link
- https://podcasters.spotify.com/pod/show/the-mark-cuban-podcast/episodes/AI-Transformation-in-Customer-Service-Job-Cuts-and-AI-Powered-Interactions-e2dpqcv
This episode analyzes how AI is reshaping customer service, exploring the impending elimination of 90% of jobs in this sector due to AI-based sales calls and chatbots, and its implications on employment and the industry landscape.
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