The Formula for Great IT Service + DC Travel Tips!

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In the opening banter segment, we question whether we should trust Spotify's AI DJ so much and give our Washington DC travel tips.  Darrick focuses on history and culture, while David just wants to find something to eat.  We have fun pronouncing "L'Enfant" in French, because we're apparently "L'Children".

In The Big Idea segment, we share our formula for what makes up great IT (or any) service experience and ask our IT peeps to get better at this.  And we zero in on one surprising word with can make all the difference in any customer support or service experience.