Optimizing ITIL's Value Streams and Processes: A Balanced Approach

In this episode of 'The ITSM Practice', I, Luigi Ferri, delve into the 'Value Streams and Processes' dimension of ITIL 4. This critical aspect focuses on streamlining and optimizing organizational processes to create and deliver value efficiently. We explore the advantages, such as improved productivity and workflow clarity, alongside the challenges of managing complex processes and the risk of inefficiency. I invite listeners to share their experiences and insights on optimizing these elements in ITSM, and to join the conversation on LinkedIn. This episode emphasizes the importance of continuously enhancing value flow in ITIL, a key to success in IT Service Management. Join me, Luigi Ferri, for this insightful journey into making the most of ITIL's value streams and processes.
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Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya