Does my Business Need an ITIL Change Management Process?

In this insightful episode of "The ITSM Practice," Luigi Ferri addresses a crucial question for today's digital age: the necessity of an ITIL Change Management Process in businesses of all sizes. Through a detailed exploration, Luigi clarifies what 'change' means in the ITIL context and breaks down its key components, including Change Control Practice and Change Model. The episode emphasizes the guiding principles of ITIL 4, such as simplicity, stakeholder collaboration, and a customer-centric approach. Luigi dispels common misconceptions about change management, highlighting its importance across all departments for aligning with overall business goals. This episode is an essential listen for any organization aiming to foster a culture of agility and continuous improvement, underscoring the critical role of effective change management in ensuring operational success. Join Luigi for a comprehensive discussion on adapting to and thriving amidst constant change.

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Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya