The ITSM Practice: Elevating ITSM and IT Security Knowledge
Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals! Stay Connected: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Youtube: https://www.youtube.com/@theitsmpractice Website: http://www.theitsmpractice.com
- Update frequency
- every 6 days
- Average duration
- 8 minutes
- Episodes
- 104
- Years Active
- 2023 - 2025
Agentic AI: The Future of ITSM
Agentic AI is redefining IT Service Management with autonomous decision-making, intelligent workflow orchestration, and continuous learning. In this episode, we explore how AI transforms service desk…
00:10:31 |
Tue 22 Jul 2025
Outsourcing Code, Keeping Control – ISO/IEC 27001 A.8.30
Outsourced development is growing, but ISO 27001 Annex A 8.30 ensures you don’t outsource control. In this episode, we explain how to secure external software development, from vendor audits to contr…
00:09:13 |
Tue 15 Jul 2025
How Enterprise Architecture Transforms Hospital IT and Patient Safety
Discover how Enterprise Architecture in healthcare helps government hospitals improve patient safety, system resilience, and operational efficiency. Learn the five EA pillars driving digital transfor…
00:11:12 |
Tue 08 Jul 2025
PCI DSS Explained: Turning Compliance into a Security Strategy
Discover how PCI DSS can become more than just a compliance checklist. This episode explores PCI DSS as a strategic tool to build digital trust, prevent fraud, and unify your security approach. Learn…
00:08:21 |
Tue 01 Jul 2025
FinTech CIOs: From Projects to Products – Lead the Shift to Product-Centric IT
Discover how FinTechs can shift from project-driven IT to a product-centric model that enables continuous value delivery. Learn key strategies for CIOs to build agile, cross-functional teams and rede…
00:06:05 |
Tue 24 Jun 2025
ISO/IEC 42001 Explained: How to Govern AI Ethically and Securely
Explore how ISO/IEC 42001 sets the standard for responsible, ethical, and secure AI use. Learn how it aligns AI governance with business strategy, mitigates risks, and fosters innovation through tran…
00:10:03 |
Tue 17 Jun 2025
ISO 20022 Explained: Global Payments, Compliance Risks & Transformation Strategies
ISO 20022 is reshaping global payments with rich, structured data, offering enhanced compliance, operational efficiency, and new revenue possibilities. As the 2025 deadline nears, financial instituti…
00:09:06 |
Tue 10 Jun 2025
AI Is Replacing Project Managers — Only the Smart Will Survive
In today’s episode of The ITSM Practice, we explore the future of project management in an AI-driven world. How can project managers stay relevant when AI plans, flags risks, and analyzes moods? Disc…
00:07:18 |
Tue 03 Jun 2025
The 3 Risk Models Every IT and Business Leader Must Understand
Dive into this essential episode of "The ITSM Practice Podcast" hosted by Luigi Ferri, where we rethink risk management beyond frameworks and dashboards. Discover how hidden vulnerabilities can silen…
00:08:17 |
Tue 27 May 2025
Why ISO 27001 Certification Is Essential for Fintech Success in 2025
Discover how ISO 27001 boosts fintech security, simplifies compliance, builds customer trust, drives operational efficiency, attracts investors, and supports scaling. Learn why mid-sized fintechs mus…
00:09:13 |
Tue 20 May 2025
What is an ITIL 4 Master — And Why It Matters for Your ITSM Career
Many IT Professionals collect certifications, but real mastery means transforming theory into outcomes, leadership, and trust. In this episode, we explore what the ITIL 4 Master journey demands beyon…
00:08:55 |
Tue 13 May 2025
Is BIAN the Cure for Banking’s Integration Chaos or a Framework Too Late?
Discover how BIAN helps banks escape legacy traps by offering standardized, modular service domains and semantic APIs. This episode reveals why BIAN exists, what problems it solves, and how to assess…
00:08:57 |
Tue 06 May 2025
How to Make Change Stick: 6 Proven Steps to Lead with Purpose and Impact
Struggling to make change stick? Discover six proven principles that help turn resistance into results. Learn how purpose, communication, leadership, and reinforcement can boost your change success a…
00:08:22 |
Tue 29 Apr 2025
ITIL CMDB Best Practices: Scale Smart with Real Business Value in 7 Steps
Discover how to scale your CMDB from a static list to a powerful tool that drives business value. In this episode, we unpack seven practical steps to create a clean, scalable, and business-aligned CM…
00:06:51 |
Tue 22 Apr 2025
ISO 27001 Clause 8 Explained: Turning ISMS Plans into Real Security Operations
In this episode of The ITSM Practice Podcast, Luigi Ferri dives into Clause 8 of ISO 27001, where your Information Security Management System (ISMS) shifts from paper to practice. Discover how operat…
00:08:02 |
Tue 15 Apr 2025
ITIL 4 Principles: Key to Organizational Excellence
Explore the transformative power of ITIL 4 Guiding Principles in this episode of The ITSM Practice. Luigi Ferri delves into how these principles can drive organizational value, offering practical exe…
00:08:01 |
Tue 08 Apr 2025
Strategic Enablement through IT Service Management for CIOs
In this episode of The ITSM Practice, Luigi Ferri explores how service management can be a strategic enabler for businesses. We delve into aligning IT Service Management (ITSM) with corporate goals t…
00:09:40 |
Tue 01 Apr 2025
Digital Identity Evolution: Past, Risks, and Future Insights
In this episode of "The ITSM Practice," Luigi Ferri explores the transformative journey of digital identity from basic usernames and passwords to advanced biometric systems and decentralized blockcha…
00:09:43 |
Tue 25 Mar 2025
Persistent Challenges in Project Management: Why They Endure
In this thought-provoking episode of "The ITSM Practice," host Luigi Ferri explores the persistent challenges in project management, such as scope creep, stakeholder misalignment, unrealistic deadlin…
00:08:33 |
Tue 18 Mar 2025
ITIL 4 in Action: Crafting Standard Service Models for Success
Join Luigi Ferri on The ITSM Practice as we dissect the creation of a Standard Service Model (SSM) using ITIL 4, ensuring IT services are proactive, consistent, and aligned with business objectives. …
00:08:51 |
Tue 11 Mar 2025
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