Episode 9. Empathy – why it matters to build shippable software

This episode, Erika asks H6 senior business analyst, Kirsty Imms, why empathy has an important role in the software space. Despite the chalk-and-cheese feeling of software and automation versus the 'human' element, Kirsty explains that empathy in action is about active listening: going into scoping a new project with the awareness that you're NOT the expert in the business you're about to delve into.