Why Do Customers Expectations Constantly Change?
- Author
- BeyondPhilosophy.com
- Published
- Sat 10 Mar 2018
- Episode Link
- http://BeyondPhilosophy.com
Diminishing Sensitivity is part of Prospect Theory. This refers to customer sensitivity to further changes based on where they have started. What are the implications for business, customer experience and designing and delivering experience?
