This Intake Mindset Shift Changed Everything [018]

The firms with the most predictable growth don’t just react to leads.

They lead the intake conversation.

In this episode of The Intake Playbook Podcast, Gary Falkowitz breaks down how shifting from reactive to proactive intake creates a stronger client experience, builds trust, and leads to more signed cases—without needing more leads.

What You’ll Learn:

 🔹 Why intake should be treated like a growth strategy

🔹 The mindset shift from screener to guide

🔹 How education and empathy convert better than checklists

🔹 What it takes to build momentum through intake

🎧 Watch the full episode and start making your intake team a growth driver—not just a gatekeeper.

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FIND GARY:

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Website: intakeplaybook.com

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Read Gary's Book - The Complete Guide to Law Firm Intake: Powerful Strategies To Maximize Retention and Increase Revenue.

Join The Intake Masterclass - The only continuing legal education membership for legal professionals who want to go beyond the basics and master elite-level intake strategies. Get direct access to Gary Falkowitz, The Legal Intake Authority, and learn how to turn more calls into signed cases with cutting-edge techniques and expert coaching.