The Fastest Firm Wins—Not the Biggest [016]

Think your firm needs more intake staff? You might just need a faster process.

In this episode of The Intake Playbook Podcast, Gary Falkowitz explains why law firms rush to hire before they’ve fixed the real issue: speed and system breakdowns.

Because when clients don’t hear back fast enough, they’re gone—and adding another rep won’t fix that.

📊 What You’ll Learn:

🔹 Why bigger teams don’t guarantee better performance

🔹 The 5 core metrics every intake leader should track

🔹 How to spot a capacity issue hiding as a people problem

🔹 What to optimize before making your next hire

🎧 If your team feels maxed out, this episode will change how you think about intake capacity.

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