Accountability Starts with Setup [017]

If you’re frustrated with your intake team, ask yourself this:

Did I actually give them a system to succeed?

In this episode of The Intake Playbook Podcast, Gary Falkowitz explains why intake performance is usually a process issue—not a personnel one—and how most firms are setting reps up to fail without realizing it.

What You’ll Learn:

 🔹 What hesitation really tells you about your system

🔹 Why coaching won’t work without structure

🔹 How to create a clear, supportive feedback loop

🔹 What tools every intake rep needs to win

🎧 Listen now and stop blaming the people—fix the process first.

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